Deangate
Opening times
Monday to Saturday 9.30am to 4pm (last admission 3.30pm)
Sunday 12.45pm to 2.30pm (last admission 1.30pm)
Undercroft Museum: Monday to Saturday: 10.30am to 4.45pm, Sunday 1.15pm to 2.15pm
Worship: Monday to Saturday: 7.30am to 6pm, Sunday 8am to 5pm
Shop: Monday to Saturday 10am to 5pm, Sunday 12.30pm to 4pm
Accessibility
The majority of the building is accessible by wheelchair and mobility scooter users alike. For further information about your visit, or to book a free carers ticket, please contact the York Minster Bookings Team on 01904 557200 or email info@yorkminster.org There is a choice of ramped or stepped access with handrails from Precentor’s Court, which leads through an outer doorway and glass porch to the admission desk. Guided tours are free to visitors (Monday to Saturday). No animals may be brought into the Minster, except for service animals. We do not allow emotional support animals inside the Minster. There are male and female toilet facilities, baby changing and an accessible toilet located after the North Transept towards the East End of the Minster. There are ambulant toilet cubicles available in the main male and female toilet areas. Although it is a place of reverence it can also be quite busy and noisy when visitors are present or, for example, when the organ is playing. Light levels vary in different parts of the Minster, particularly where sunlight impacts on the stained glass windows or in the Undercroft Museum, which is the lowest part of the Minster and a darker area. The main features of the Minster, except the Tower, have level, ramped or lift access to them. The Tower does not have wheelchair access and visitors need to climb the 275 stone steps of a spiral staircase, which does have a handrail on the left going up, to reach the top. On entering at the West End, the Minster is set out in the form of a cross, with the Nave in front and the North Transept to the left and South Transept to the right, with the East End beyond. The raised Quire occupies a central space with walkways on either side leading to the East End. The West End, Nave, North Transept, South Transept and the East End of the Minster are on one level, with paved stone floors throughout. There is stepped and ramped access to the Quire from the Nave next to the Kings Screen. The Quire area where the organ is positioned is mainly single level. About halfway down the Quire there are three sets of shallow steps which lead up to the high altar. For this reason, only the first section of the Quire is accessible for wheelchair users. There is convenient sloped access from the North Transept leading to the Chapter House. There is stepped and lift access from the South Transept to the Undercroft, which tells the story of the Minster and has historic books and artefacts on display. It has level or ramped access throughout. The Treasury and Crypt regularly contain temporary exhibitions. They can be accessed via stone steps in the North Quire Aisle or via a platform lift once inside the Undercroft Museum. There is flat-level access to the Minster shop from the South side of the Nave towards the South Transept, and stepped or ramp access from the shop through the South Transept and out the South Door into the Minster Piazza. Any visitors who require ramp access to the shop, please ask at the North West door of the Minster and a member of staff will show you the way through. There is no ramp access directly into the shop from street level. A range of services are provided at the Minster for people who are blind or partially sighted. A tactile model of York Minster is offered to enable visitors to get an idea and orientation of the Minster. PENfriend™ audio description and Braille text is also provided to help interpret the design. A tactile site plan, with PENfriend™ audio description and Braille information is provided to assist blind and visually impaired visitors to learn about and navigate the Minster. The tactile plan and PENfriend may be borrowed in advance of visiting to enable blind and partially sighted visitors to learn something of the Minster before visiting. If you would like to request the plan to be sent to you, please email info@yorkminster.org, or call 01904 557200. The tactile plan enables blind and visually impaired visitors to find, and learn about, a series of interesting and informative tactile features around the Minster, on a self-guided journey. There are sensory materials such as embroidery samples and stained glass examples available to help people with sensory impairments and learning disabilities learn about the Minster. These are kept securely at the main entrance and a member of staff will be able to help on request. Audio induction loops to assist hearing aid users are provided in parts of the interior of the Minster. Minster staff and volunteers have also been trained in welcoming and communicating with deaf and hearing impaired visitors. The Minster understands that some visitors might require extra help, or wish to take part in a guided tour and be able to plan this in advance. The bookings team can arrange for specially trained guides to be available to meet you when you visit, but require six weeks’ notice to try and secure a guide (subject to availability). There is no additional charge for this service. If you would like to take advantage of this service please phone the bookings team on 01904 557200 or email info@yorkminster.org with details of the assistance required.