Mental Health helplines and crisis contacts in an emergency
Call 999 and ask to speak to the police whether it is about you or somebody else
If you’re in crisis and need to speak to someone:
– Samaritans Working to make sure there’s always someone there for anyone who needs someone
Free 24 hour helpline: 116 123
E-mail: jo@samaritans.org
– Shout Free and confidential crisis text line for anyone in the UK who is struggling to cope. Available 24/7, designed to enable individuals to take their next steps towards feeling better. Shout can help with issues such as stress, anxiety, panic attacks, depression, suicidal thoughts, relationship problems and bullying
Text SHOUT to 85258
– Call NHS 111 and chose the mental health option to speak to the Crisis Team
– Contact your GP and ask for an emergency telephone appointment
Help also available from:
A free and confidential short-term general counselling service
Open: 24 hours
Confidential answerphone: 07587 155678
Advice and support for older people
Open: 8am-7pm, 365 days a year
Advice line: 0800 678 1602
If you seem to be having trouble with your drinking, or if your drinking has reached the point of where it worries you
Helpline: 0800 917 7650
Email: help@aamail.org
Alternatives to Violence Project Britain
Working in communities and in prisons helping people of all ages, backgrounds, and in different life situations including survivors of domestic violence, prisoners on short and long sentences, homelessness people who are seeking help to deal with the hardships they face in rebuilding their lives, ex-Services personnel who may struggle to reintegrate into society post-deployment, professionals in the care industry who might face conflict in their day-to-day jobs and people who want to improve their general wellbeing
Phone: 01904 636318
Free-to-attend peer-to-peer support group for men aged over 18, every Monday Night at 7pm except Bank Holidays
Help us make the despair caused by anxiety a thing of the past
Helpline: 03444 775 774
Text Support: 07537 416905
E-mail: support@anxietyuk.org.uk
Battle scars survivor led self-harm support group
Self-harm peer support groups and support for families of people who self-harm
Information and admin line: 07410 380747 (office hours)
Email: info@battle-scars.org.uk
For people suffering from eating disorders or experiencing symptoms, and their friends and family
Helpline: 0808 801 0677
Studentline: 0808 801 0811
Youthline: 0808 801 0711
CALM – Campaign Against Living Miserably
A helpline for men in the UK who are down or have hit a wall for any reason, who need to talk or find information and support. Available 5pm to midnight, every day of the year
Helpline for men: 0800 58 58 58
Changing Lives York’s core client group are ex-rough sleepers and those at risk of sleeping rough – most of whom have complex issues primarily connected with drug and alcohol misuse and mental ill-health
All other services: 0191 2738 891
Email: central.office@changing-lives.org.uk
Prevention of men’s suicide: signposting, grants, support groups (every Wednesday in Selby), awareness days, training
Compass Phoenix (North Yorkshire)
A free, confidential health and wellbeing service for children and young people in North Yorkshire who need support with issues related to drugs, alcohol, mental health and/or sexual health
Advice line: 0800 008 7452
Phone: 01904 661916
Email: phoenix@compass-uk.org
Crisis and Home Based Treatment Team
For those experiencing severe and complex mental health issues
North Yorkshire
Humber
Tess, Esk and Wear Valley
Free care and bereavement counselling to people suffering from grief
Advice line: 0808 808 1677
Supporting people living with dementia throughout North Yorkshire
Helpline: 03300 578592
A sharing point for information and resources, for homeless, potentially homeless, professionals and anybody wanting to help
Specialist charity in Yorkshire supporting people affected by domestic abuse and sexual violence
Open: seven days a week
North Yorkshire: 03000 110 110
Sheffield: 0808 808 2241
24 hour National Domestic Abuse Helpline: 0808 2000 247
Male victims of domestic abuse
Kitchen for Everyone York (KEY)
Providing meals to the homeless and vulnerable of York on a Tuesday evening and Sunday morning along with a Saturday evening outreach programme. Runs in the grounds of King’s Manor, Exhibition Square, York
Phone: 07799 217287
E-mail: info@kitchenforeveryoneyork.org
Men Against Depression, Anxiety and Stress in Society
“An inclusive social community for men in York. Bringing men together to socialise, exercise, talk and let off steam in a non-judging, friendly and supportive environment”
E-mail: yorkmenfulness@gmail.com
Mental Health and Money Advice
Provides practical advice and support for people experiencing issues with mental health and money
Mental Health Recovery Service (MHRS)
MHRS @ 30 Clarence Street
A safe and friendly space for people over 18 from within the city of York who need support with managing their mental health and wellbeing – just drop in. This building is easily accessible and is home to staff from City of York Council and York Safe Haven, Mental Health Matters.
Open: Monday to Friday 9am to 5pm
Café open: Monday to Friday, 9.30am to 4.30pm
Out-of-hours mental health support provided by York Safe Haven, Mental Health Matters on weekdays 6pm to 10pm, and at weekends from 2pm to 10pm
MHRS @ 22 The Avenue, Clifton
Referral-only, residential service for adults over 18 from within the city of York with mental health needs. Works in partnership with support teams. Referral to this service is via the council’s Single Access Point (SAP), email: sap@york.gov.uk or telephone: 01904 553150
North Yorkshire’s Sexual Assault Referral Centre (SARC) Bridge House
Victims who would prefer not to go direct to the police and are not in immediate danger, can contact Bridge House
Helpline: 0330 223 0990 (24 hours)
E-mail: bridgehouse.sarc@nhs.net
Anyone concerned about a child can contact the NSPCC. Adult victims of non-recent sexual abuse can also get in touch for support
Helpline: 0808 8005000
Childline (for young people): 0800 1111
PAPYRUS Prevention of Young Suicide
National charity dedicated to the prevention of young suicide. They support young people under 35 who are experiencing thoughts of suicide, as well as people concerned about someone else
Open: 10am-10pm on weekdays and 2pm-10pm on weekends and bank holidays
Helpline: 0800 068 4141
Text: 88247
E-mail: pat@papyrus-uk.org
An online mental health support service. Free and anonymous online counselling
Pioneering domestic abuse organisation developing safe, effective work with perpetrators, male victims and young people who use violence
Helpline for male victims of domestic abuse
Phone: 0808 801 0327
Salvation Army Early Intervention and Prevention Team
Crisis intervention service. Conducts early morning street walks to identify rough sleepers and offer support to access accommodation, and can arrange access to emergency accommodation, longer term accommodation, food and showers. Signposts people to further support services including drug and alcohol, mental health and accessing private rented accommodation
Drop In Session: 63 Lawrence Street, York
Offering information, advice and guidance for anyone in housing need over the age of 18
Open: 10am-noon Monday to Friday
Phone: 01904 416562
SANE services provide practical help, emotional support and specialist information to individuals affected by mental health problems, their family, friends and carers
Open: 4pm to 10pm daily
Saneline: 0300 304 7000
Call back (answer phone): 0300 124 7900
Aims to respond to any queries within 24 hours and offer a free initial telephone consultation to discuss how they can help. Following a consultation they can usually offer an appointment within a few days. They are happy to work 1:1 with adults and young people and also offer relationship therapy and family work
Open: Monday to Saturday
Call: 01904 948565
E-mail: info@serendipityyork.co.uk
SSAFA (Soldiers, Sailors, Airmen and Families Association)
National charity helping serving and ex-service men, women and their families in need.
Open: 9.30am-5pm Monday to Friday
Support line: 0800 260 6780
Phone: 020 4566 9117
Email: northeast.region@ssafa.org.uk
Confidential help and support for people who concerned about their or someone else’s thoughts and behaviour towards children
Helpline: 0808 1000 900
Provide support for anyone affected by crime, whether reported or not, including victims, bereaved relatives, parents or guardians of victims under 18 and members of staff where a business has been a victim of crime
Open: 01609 643100 (9am-5pm Monday to Friday)
National support line: 0808 168 9111
If you identify as gay, lesbian, bisexual or transgender, you can call Switchboard. Phone operators all identify as LGBT+
Open: 10am–10pm every day
Helpline: 0800 011 9100
E-mail: hello@switchboard.lgbt
If you’re under 25, and are experiencing any painful emotion or are in crisis, you can call The Mix. Do you need help now? Crisis messenger text service provides free, 24/7 crisis support across the UK
Crisis text messenger service: text THEMIX to 85258
Free, confidential online support with drugs, alcohol and mental health for individuals, families and communities
York and Selby Talking Therapies
Significant events like bereavement, unemployment, relationship breakdown, traumatic events or even stress at work can lead to difficulties requiring help and support. Problems with low mood and anxiety can develop and make it difficult for us to cope with life’s daily demands. To make sure that the Talking Therapies service is right for you, you will need to complete a self-referral form on their website or telephone Monday to Friday 9am-5pm on 01904 556840. Assessments are undertaken over the phone, although alternative arrangements can be made if required. At the end of the assessment, they will discuss what help is available within the service
Support for unpaid carers
Phone: 01904 715490
Email: enquiries@yorkcarerscentre.co.uk
York Family Information Service
Free and impartial information service for parents, carers, other family members, neighbours, friends or someone who works with and supports families, children and young people
Phone: 01904 554444
Text telephone: 07786 202241
E-mail: fis@york.gov.uk
Supporting individuals recovering from mental ill-health to achieve outcomes that will progress them towards recovery, social inclusion and integration in mainstream activity such as learning, volunteering or employment
National Helpline: 0300 123 3393 (weekdays 9am – 6pm)
E-mail: info@mind.org.uk
Open: Monday to Friday 6pm-10pm and Saturday-Sunday 12pm -10pm
Phone: 07483 141310
Email: haven.mhm@nhs.net